Last updated: 8 November 2026

Who we are

Galenus For Certified Translation & Businessmen Services is a private certified translation office. We are not a government body and are not affiliated with the Egyptian Ministry of Foreign Affairs.

Address: 1 Mohie El Din Abou El Ezz St., above Kunooz Cafe, Dokki, Giza 12611, Egypt
Phone / WhatsApp: +20 110 100 1427
Email: info@galenus-translation.com
Working hours: Sunday to Thursday, 10:00–17:00

This policy explains what personal data we collect through this website and when you use our services, and how we handle it.

Data we collect

Contact details you give us: name, phone or WhatsApp number, email address, and delivery address when you ask for courier delivery.
Documents you send for translation (scans, photos or paper originals), which may contain personal information such as names, dates of birth, ID numbers or academic and civil records.
Messages you exchange with us by WhatsApp, email or phone about your order.
Payment information only as far as needed to confirm your payment. We accept cash, bank transfer, InstaPay and e-wallet payments.
Comments you choose to post on our articles: name, email address and comment text, plus the technical data WordPress records with comments (such as IP address).
Technical and usage data collected by cookies and similar technologies, described below.

How we use your data

To prepare, review, stamp and deliver your translation.
To contact you about your order, its delivery time and any questions about the documents.
To carry out the optional Foreign Ministry stamp service when you order it.
To arrange courier delivery when you request it.
To measure how our website and advertising perform.
To keep records we need to run the business, including invoices and payment records kept as needed for accounting.

We do not sell your personal data and we do not use your documents for any purpose other than completing your order.

Who we share data with

The translator(s) on our team handling your order.
The Ministry of Foreign Affairs legalisation office, only when you order the optional Foreign Ministry stamp service, and only the translation and documents needed for that step.
The courier company, only the name, phone number and address needed for delivery, when you choose courier delivery.
Service providers we use to communicate and run the website, such as WhatsApp, our email provider, our web host and Google (see below).
Authorities, if we are required to by law.

Cookies and analytics

Our website uses:

Google tag / Google Ads tag: Google may set cookies to measure visits and the results of our ads (for example, whether a visitor clicked a WhatsApp or phone link after an ad). You can manage Google ad settings at adssettings.google.com.
Language cookie (Polylang): remembers the language version of the site you chose.
Comment cookies (WordPress): if you post a comment and choose to, your name and email are remembered for future comments.
Caching (LiteSpeed Cache): speeds up page loading.

You can block or delete cookies in your browser settings; the site will still work, though some preferences may not be remembered.

Storage and security

Your documents and messages are kept in our WhatsApp and email accounts and our office computers, which only our staff can access. Paper originals stay in our office only while we work on your order and are returned to you. Digital files are stored on our office computer and on a cloud storage service, with access limited to our staff. No method of sending or storing data online is free of all risk, but we take reasonable steps to protect your information.

Retention and deletion

We keep your documents and translation files for 6 months after delivery so we can provide extra copies if you need them, then delete them, or earlier if you ask. You can ask us to delete your files at any time by WhatsApp or email, and we will do so, except for invoices and payment records we keep for accounting.

Your rights

You may ask us to:

tell you what personal data we hold about you and give you a copy;
correct inaccurate data;
delete your data and documents;
stop contacting you.

Send your request to info@galenus-translation.com or WhatsApp +20 110 100 1427. We will reply as soon as possible.

Children

Our services are intended for adults. We handle documents relating to minors (such as birth certificates or school records) only when sent by a parent, guardian or authorised adult.

Changes to this policy

We may update this policy from time to time. The new version will be posted on this page with a new “last updated” date.

Privacy Policy